Goods may be returned if:
prior approval has been provided and goods are found to be faulty, or we have made a mistake with the items we have sent to you, or you are returning samples which have been sold as returnable, or you have made an error in your order, this is subject to a 20% restocking fee Discontinued/Clearance/Non Stock/Bespoke or embroidered items cannot be returned or credited, unless faulty.
Contact Customer Services to request goods to be returned
A Request for Returns form will be initiated by Customer Services and sent to you to complete and send back.
The returns request will be input onto our computer and a Returns Authorisation confirming the garments to be returned, with the Returns Number, will be issued and sent to you.
Please pack the garments to be returned with the Returns Authorisation and send this to Udiworld Inc. 8, Adenuga Street Old Bodija. Ibadan or await collection if due to our error (but post small packages, cost will be refunded).
Please also write the returns number on the outside of the package/box.
Any errors in dispatch that have not been identified by either you or someone on your behalf, and which have been altered or worn later, will result in a claim for a refund being denied. If you have any questions or concerns regarding the above, please contact Customer Services in the first instance at +2348117777358
UDIWORLD INC. itself on its efficient service levels and aims to dispatch all orders placed before 5pm on the same day. However, at peak periods of the year this may not always be possible.
A surcharge of 10% on freight costs will be applied if customers do not have their own account with any freight forwarder. Stock orders are not guaranteed for next day dispatch.
Stock lines: Orders not taken within two weeks of the originally agreed dispatch date will be cancelled.
Bespoke orders will be dispatched and invoiced within a two week window prior to the latest required dispatch date, as agreed at the time of order. Any customer requiring a delayed delivery will incur a 10% surcharge on the whole order.